Privacy Policy Sweden Drive

Sweden Drive values the protection of your personal data. In this Privacy Policy, we explain which personal data we process, why we process it, how long we retain it, with whom we may share it and which rights you have.

This Privacy Policy applies when you visit our website, place an order, create a customer account, contact us, subscribe to our newsletter or otherwise use our services.

1. Who is responsible for your personal data?

Sweden Drive is responsible for the processing of personal data as described in this Privacy Policy.

Sweden Drive
Part of Automobielbedrijf S. van der Veen
Albert Einsteinstraat 9
7442 DK Nijverdal
The Netherlands
Chamber of Commerce number: 83278133
VAT identification number: NL862807748B01
Telephone: +31 (0)85 303 4620
E-mail: info@swedendrive.com
Website: www.swedendrive.com

2. Which personal data do we process?

The personal data we process depends on how you use our website and services. We may process the following categories of personal data:

• name and title;
• billing and delivery address;
• e-mail address and telephone number;
• order details and purchase history;
• payment information and information regarding the status of your payment;
• information required for shipping and delivery;
• customer account information, if you create an account;
• information you provide when you contact us;
• vehicle information you provide, such as make, model, model year, registration number or Vehicle Identification Number (VIN), where this is necessary to determine product compatibility;
• technical information about your use of our website, such as IP address, browser, device, visited pages and cookie information, where collected.

We do not request more personal data than is reasonably necessary for the purposes for which the data is processed.

3. Why do we process your personal data?

Orders and performance of contracts

When you place an order with Sweden Drive, we process your personal data to register and process your order, handle payment, prepare and ship the products, keep you informed about the status of your order and handle returns, warranty requests or complaints.

Legal basis: processing is necessary for the performance of a contract with you.

Customer account

If you choose to create a customer account, we process your information so that you can log in, view your order history, manage your details and complete future purchases more easily.

Legal basis: performance of the contract and our legitimate interest in providing our customers with efficient services.

Payments

To process payments, we share the information necessary for the transaction with our payment service provider and, depending on the payment method selected, with banks or other payment service providers.

Sweden Drive generally only receives the information required to determine whether a payment has been completed, declined, cancelled or refunded. Sensitive payment information, such as full credit or debit card details, is generally processed directly by the relevant payment service provider.

Legal basis: performance of the contract and, where applicable, compliance with legal obligations.

Shipping and delivery

To deliver your order, we share the information required for delivery, such as your name, delivery address, e-mail address and, where necessary, telephone number, with companies involved in shipping and delivery.

This information may be used to create shipping labels, deliver your parcel and provide you with delivery status information.

Legal basis: performance of the contract.

Customer service, enquiries, returns and complaints

When you contact us by e-mail, telephone, contact form or another communication channel, we process the information necessary to respond to your question, request, return, warranty claim or complaint.

Legal basis: performance of the contract or our legitimate interest in providing appropriate customer service to customers and prospective customers.

Product advice and vehicle compatibility

If you ask us to check whether a product is suitable for your vehicle, we may process vehicle information that you provide, such as make, model, model year, registration number or Vehicle Identification Number (VIN). We use this information only to the extent necessary to answer your question or identify the correct product.

Legal basis: performance of the contract, taking steps at your request prior to entering into a contract or our legitimate interest in providing accurate product advice.

Administration and legal obligations

We process certain order, payment and invoice information in order to maintain our financial records and comply with tax and other legal obligations.

Legal basis: compliance with a legal obligation.

Fraud prevention, security and misuse

We may process personal and technical data to protect our webshop and systems, prevent fraud or misuse and investigate suspicious or unauthorised activities.

Legal basis: our legitimate interest in protecting our customers, website, systems and business operations.

Newsletter and marketing communications

If you subscribe to our newsletter or other marketing communications, we use your e-mail address to send these communications to you.

Where consent is required by law, we will only send such communications after you have given your consent. You can unsubscribe at any time by using the unsubscribe link included in our e-mails or by contacting us.

Legal basis: consent or, where permitted by law, our legitimate interest in maintaining a relationship with existing customers.

4. Cookies and similar technologies

Our website uses cookies and similar technologies. Some cookies are necessary for the proper operation of our website and webshop, for example for the shopping basket, login functionality and checkout.

We may also use analytical cookies to understand how our website is used and to improve its performance. Cookies and similar technologies that legally require consent will only be used after you have given your consent.

If we use marketing or tracking cookies, you can accept or refuse these through our cookie banner. You can later withdraw or change your consent using the available cookie settings on our website.

5. With whom do we share personal data?

We do not sell your personal data to third parties.

To provide our services, we may share personal data with parties that support our business operations, including:

• payment service providers, banks and other payment providers;
• carriers and delivery companies;
• providers of warehouse, order and shipping software;
• webshop, hosting, security and IT service providers;
• providers of accounting and financial administration software and our financial advisers;
• providers that send e-mails or other communications on our behalf;
• manufacturers, importers or suppliers where necessary for product enquiries, warranty handling or returns;
• public authorities and supervisory authorities where we are legally required to provide information.

Where a third party processes personal data on our behalf, we enter into appropriate data processing arrangements where required. Where a third party independently determines the purposes and means of processing, that party is independently responsible for its processing activities.

6. International transfers of personal data

Some of our service providers or their subcontractors may process personal data from countries outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we ensure that there is a valid legal basis for the transfer and that appropriate safeguards are in place. These may include an adequacy decision adopted by the European Commission or the use of approved Standard Contractual Clauses.

7. How long do we retain your personal data?

We do not retain personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

• Order, invoice and financial administration data: generally retained for at least 7 years where required as part of our tax administration. Where a longer statutory retention period applies, we use that longer period.
• OSS administration: information relating to transactions covered by the European Union One Stop Shop scheme may be retained for 10 years where required by law.
• Customer account: retained for as long as the account remains active and afterwards for as long as reasonably necessary, unless the information must be retained for a longer period due to a legal obligation.
• Customer service and correspondence: retained for as long as necessary to handle the enquiry or request and afterwards for a reasonable period where necessary for warranty matters, evidence or dispute resolution.
• Newsletter information: retained until you unsubscribe or withdraw your consent, except where certain information must be retained in order to respect your opt-out.
• Cookie and website data: retained in accordance with the retention periods applicable to the relevant cookies or systems.

8. Security of your personal data

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, alteration and unwanted disclosure.

We review and update our security measures where technological developments or changes to our services make this necessary.

9. Your privacy rights

Under applicable data protection legislation, you have several rights. Depending on the circumstances, you may ask us to:

• provide access to the personal data we process about you;
• correct inaccurate or incomplete personal data;
• delete your personal data;
• restrict the processing of your personal data;
• object to certain processing activities;
• provide your personal data to you or another organisation in a structured, commonly used and machine-readable format;
• withdraw consent that you previously provided.

Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

If you wish to exercise any of these rights, please contact us at info@swedendrive.com. We may ask you to provide additional information where reasonably necessary to verify your identity.

We will generally respond to your request within one month. Where a request is complex or we receive a large number of requests, this period may be extended in accordance with applicable law.

10. Complaints

If you have a complaint about how we process your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with a competent data protection supervisory authority. As Sweden Drive is established in the Netherlands, you may contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Depending on where you live in the European Union, you may also be entitled to contact the supervisory authority in your own country.

More information about the Dutch Data Protection Authority is available at www.autoriteitpersoonsgegevens.nl.

11. Volvo Cars and other manufacturers

Sweden Drive sells products and accessories for vehicles including Volvo, Polestar and Lynk & Co. These manufacturers may independently process personal data when you use their websites, applications, vehicles, accounts or services directly.

For information about the processing of personal data by Volvo Cars, please refer to the current Volvo Cars Privacy Notice:

View the Volvo Cars General Privacy Notice

The privacy policies of these third parties apply in addition to this Privacy Policy where you use their services directly. Sweden Drive is not responsible for processing activities for which these parties independently determine the purposes and means.

12. Automated decision-making and profiling

Sweden Drive does not make decisions that have legal or similarly significant effects on you solely by means of automated processing, unless we explicitly inform you otherwise.

Where analytical or marketing technologies are used to better understand website usage or interests, this will be done in accordance with applicable privacy and cookie legislation and, where required, only after obtaining your consent.

13. Changes to this Privacy Policy

We may update this Privacy Policy when our services, systems or applicable laws and regulations change. The latest version will always be published on this page.

If a change materially affects how we process your personal data, we will inform you where required by law.

14. Contact

If you have any questions about this Privacy Policy or about how we process your personal data, please contact us:

Sweden Drive
Part of Automobielbedrijf S. van der Veen
Albert Einsteinstraat 9
7442 DK Nijverdal
The Netherlands
Telephone: +31 (0)85 303 4620
E-mail: info@swedendrive.com

This Privacy Policy was last updated on 10 September 2026.