These General Terms and Conditions apply to agreements between Sweden Drive and consumers who purchase products through our webshop.

Article 1 – Definitions

In these General Terms and Conditions, the following definitions apply:

• Sweden Drive: the trader offering products to consumers at a distance through www.swedendrive.com;
• Consumer: a natural person acting for purposes outside his or her trade, business, craft or profession;
• Agreement: the agreement between Sweden Drive and the consumer concerning the purchase of one or more products;
• Distance contract: an agreement concluded between Sweden Drive and the consumer without their simultaneous physical presence, for example through our webshop;
• Product: a tangible movable item offered by Sweden Drive;
• Cooling-off period: the period during which the consumer may exercise the right of withdrawal;
• Right of withdrawal: the consumer's statutory right to withdraw from a distance contract within the cooling-off period without giving a reason;
• Day: calendar day;
• Durable medium: any instrument that enables information addressed personally to the consumer to be stored in a way that allows future reference and unchanged reproduction.

Article 2 – Identity of the trader

Sweden Drive
Part of Automobielbedrijf S. van der Veen
Albert Einsteinstraat 9
7442 DK Nijverdal
The Netherlands

Telephone: +31 (0)85 303 4620
E-mail: info@swedendrive.com
Website: www.swedendrive.com
Dutch Chamber of Commerce number: 83278133
VAT identification number: NL862807748B01

Article 3 – Applicability

1. These General Terms and Conditions apply to every offer made by Sweden Drive and to every agreement concluded between Sweden Drive and a consumer.

2. Before the agreement is concluded, these General Terms and Conditions are made available to the consumer in a manner that allows them to be easily accessed and stored.

3. Where additional or specific conditions apply to a particular product or service, this will be clearly stated before the agreement is concluded.

4. If any provision of these General Terms and Conditions conflicts with mandatory consumer law, the applicable mandatory legal provision shall prevail. The remaining provisions will continue to apply as far as legally possible.

Article 4 – The offer

1. Sweden Drive describes the products offered as fully and accurately as reasonably possible. The description contains sufficient information to allow the consumer to make an informed assessment of the product.

2. Product images are intended to provide as accurate a representation as reasonably possible. Minor differences may occur, for example due to screen settings or differences in colour reproduction.

3. Obvious errors, typing mistakes or incorrect information in an offer do not bind Sweden Drive where it is clear, or should reasonably be clear to the consumer, that an error has occurred.

4. Prices displayed to consumers include the applicable VAT unless explicitly stated otherwise.

5. Shipping charges and any other additional costs are clearly shown before the consumer completes the order.

6. If an offer is valid only for a limited period or subject to specific conditions, this will be clearly stated with the offer.

Article 5 – Conclusion of the agreement

1. The agreement is concluded when the consumer places the order and fulfils the conditions associated with that order.

2. Sweden Drive confirms receipt of the order electronically, normally by e-mail.

3. Sweden Drive takes appropriate technical and organisational measures to secure electronic data transmission and the payment process.

4. Sweden Drive may refuse or cancel an order where there is a legitimate reason to do so, for example in the event of an obvious pricing or product error, suspected fraud or misuse, or where delivery of the product proves impossible.

5. If the consumer has already made a payment in such a situation, the amount paid will be refunded as soon as reasonably possible.

Article 6 – Prices and payment

1. Prices displayed to consumers on the website include the applicable VAT unless explicitly stated otherwise.

2. Shipping costs and any other additional charges are clearly displayed before the consumer completes the order.

3. VAT may be calculated in accordance with the tax rules applicable to the destination country of the order.

4. The consumer may use the payment methods offered during the checkout process.

5. If payment cannot be processed or is not received in full, Sweden Drive is not required to fulfil the order until the amount due has been received.

6. Where a refund is due, Sweden Drive will in principle use the same payment method used by the consumer for the original transaction, unless the consumer expressly agrees to another method.

7. The consumer will not incur additional charges as a result of the chosen method of reimbursement.

Article 7 – Delivery

1. Sweden Drive processes and dispatches orders with due care.

2. Orders are delivered to the delivery address provided by the consumer when placing the order.

3. Sweden Drive delivers orders to the European Union countries to which delivery is offered on the website.

4. Dispatch and delivery times displayed on the website are estimates unless a specific delivery date or period has expressly been agreed.

5. Unless another delivery period has been agreed, products will be delivered no later than 30 days after conclusion of the agreement.

6. If delivery is delayed or a product cannot be supplied, Sweden Drive will inform the consumer as soon as reasonably possible.

7. If Sweden Drive fails to deliver within the agreed period, the consumer may, where required by applicable law, first request delivery within an additional reasonable period.

8. If Sweden Drive also fails to deliver within that additional period, or if the circumstances are such that no additional period is required, the consumer may terminate the agreement where entitled to do so under applicable law.

9. The risk of loss of or damage to the products remains with Sweden Drive until the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the products, unless mandatory law provides otherwise.

Article 8 – Right of withdrawal

1. A consumer who purchases products at a distance generally has the right to withdraw from the agreement within 14 days without giving any reason.

2. For products, the cooling-off period begins on the day after the consumer, or a third party designated by the consumer other than the carrier, receives the product.

3. If several products are ordered in one order and delivered separately, the cooling-off period begins on the day after the final product has been received.

4. To exercise the right of withdrawal, the consumer must clearly inform Sweden Drive of the decision to withdraw from the agreement before the cooling-off period expires.

5. The consumer may do so by using the online withdrawal function available on the website, the model withdrawal form, e-mail, post or another unequivocal statement.

6. Use of the model withdrawal form is not mandatory if the consumer informs Sweden Drive of the decision to withdraw in another clear and unequivocal manner within the applicable period.

7. If the consumer uses the online withdrawal function, Sweden Drive will provide electronic confirmation of receipt of the withdrawal without undue delay.

Article 9 – Returning products following withdrawal

1. Following withdrawal, the consumer must return or hand over the product to Sweden Drive no later than 14 days after notifying Sweden Drive of the withdrawal.

2. The return deadline is met if the consumer sends the product before the 14-day period expires.

3. Products can be returned to:

Sweden Drive
Albert Einsteinstraat 9
7442 DK Nijverdal
The Netherlands

4. The consumer bears the direct cost of returning the product, unless Sweden Drive has agreed to bear these costs or applicable law provides otherwise.

5. During the cooling-off period, the consumer may inspect and assess the product only to the extent necessary to establish its nature, characteristics and functioning, in a way comparable to what would normally be possible in a physical shop.

6. The consumer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

7. Where reasonably possible, the product should be returned complete with the supplied accessories and other items included with the product.

Article 10 – Refund following withdrawal

1. If the consumer withdraws from the entire agreement, Sweden Drive will reimburse all payments received from the consumer under that agreement, including the cost of the least expensive standard delivery method offered by Sweden Drive.

2. If the consumer expressly selected a more expensive delivery method than the least expensive standard delivery method offered by Sweden Drive, Sweden Drive is not required to refund the additional delivery costs.

3. If the consumer returns only part of an order and retains the remaining products, the original delivery costs do not have to be refunded where those costs would also have been payable for the products retained.

4. Sweden Drive will make the refund no later than 14 days after being informed of the consumer's decision to withdraw from the agreement.

5. For sales of products, Sweden Drive may withhold reimbursement until the products have been received back or until the consumer provides evidence that the products have been returned, whichever occurs first.

6. Sweden Drive will make the reimbursement using the same means of payment used by the consumer for the original transaction, unless the consumer expressly agrees otherwise.

Article 11 – Exceptions to the right of withdrawal

1. The right of withdrawal does not apply where an exception provided by applicable law applies.

2. For products sold by Sweden Drive, this may include:

• products made to the consumer's specifications which are not prefabricated and are produced on the basis of an individual choice or decision by the consumer;
• products that are clearly personalised;
• sealed products which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery;
• products which, after delivery and due to their nature, become inseparably mixed with other items;
• other products for which the right of withdrawal is expressly excluded by applicable law.

3. Where the right of withdrawal does not apply to a particular product, Sweden Drive will clearly inform the consumer before the agreement is concluded.

Article 12 – Legal guarantee and conformity

1. Consumers are entitled to receive products that conform to the agreement and have all rights provided by applicable consumer law concerning the legal guarantee of conformity.

2. Products must possess the characteristics, quality, functionality and other features that the consumer may reasonably expect on the basis of the agreement, product description, price, nature of the product and other relevant circumstances.

3. Sweden Drive remains responsible as the seller for the consumer's statutory legal guarantee rights. Any manufacturer's warranty or commercial guarantee provided by Volvo Cars, Polestar, Lynk & Co or another manufacturer, importer or supplier is additional to and does not reduce the consumer's statutory rights against Sweden Drive.

4. Where a product does not conform to the agreement and Sweden Drive is responsible under applicable law, the consumer is entitled to the remedies provided by law.

5. Depending on the circumstances and applicable law, these remedies may include repair or replacement free of charge and, where the legal requirements are met, an appropriate price reduction or termination of the agreement.

6. Repair or replacement must be carried out free of charge, within a reasonable period and without significant inconvenience to the consumer, as required by applicable law.

7. Under European Union consumer law, consumers are entitled to a minimum legal guarantee period of two years for goods. National laws may provide consumers with longer or additional protection.

8. Because Sweden Drive is established in the Netherlands, Dutch consumer law may provide protection beyond the EU minimum in certain circumstances. Consumers in other EU Member States also retain any mandatory consumer protection granted to them under the law that applies to their situation.

9. More information about the legal guarantee is available on our Legal guarantee page.

Article 13 – Manufacturer's warranties and commercial guarantees

1. Certain products may be covered by a manufacturer's warranty or another commercial guarantee in addition to the statutory legal guarantee.

2. The scope, duration and conditions of such an additional guarantee are determined by the party providing that guarantee and, where applicable, are stated with the product or in the relevant warranty documentation.

3. A manufacturer's warranty or commercial guarantee never limits the consumer's statutory rights against Sweden Drive.

Article 14 – Product and vehicle compatibility

1. Compatibility of automotive parts and accessories may depend on factors including vehicle model, model year, specification, equipment and vehicle configuration.

2. If Sweden Drive requests vehicle information in order to check product compatibility, the consumer is responsible for providing accurate and complete information.

3. Vehicle information may include the make, model, model year, registration number or Vehicle Identification Number (VIN), where relevant.

4. If the consumer is unsure whether a product is suitable for a particular vehicle, the consumer is encouraged to contact Sweden Drive before placing the order.

5. Product compatibility advice provided by Sweden Drive is based on the information supplied by the consumer and the product and vehicle information reasonably available to Sweden Drive at that time.

6. This Article does not limit the consumer's statutory rights if Sweden Drive supplies an incorrect product or provides incorrect compatibility advice despite having received accurate and complete information from the consumer.

Article 15 – Installation and use

1. Certain automotive parts and accessories may require professional installation, programming, software installation, calibration or other technical work.

2. Where this is relevant to a product, Sweden Drive may indicate this on the product page or in additional product information.

3. The consumer is responsible for following the installation and operating instructions supplied with the product.

4. To the extent permitted by applicable law, Sweden Drive is not responsible for damage caused solely by incorrect installation, improper use or failure by the consumer or a third party engaged by the consumer to follow clear installation or operating instructions.

5. Nothing in this Article limits the consumer's statutory rights in relation to a defective product, inadequate instructions or incorrect advice provided by Sweden Drive.

Article 16 – Complaints

1. If the consumer has a question or complaint concerning an order or product, the consumer may contact Sweden Drive at info@swedendrive.com or by using the other contact details stated in Article 2.

2. Consumers are requested to describe complaints clearly and completely and to contact Sweden Drive as soon as reasonably possible after discovering the issue.

3. Sweden Drive will respond to complaints as soon as reasonably possible. Where more time is required to investigate a complaint, Sweden Drive will inform the consumer accordingly.

4. Making or handling a complaint does not affect the consumer's statutory rights.

Article 17 – Personal data

Sweden Drive processes personal data in accordance with applicable data protection legislation. Further information about how personal data is processed can be found in our Privacy Policy.

Article 18 – Force majeure

1. Sweden Drive will not be liable for a delay or failure to perform its obligations to the extent that this is caused by circumstances outside its reasonable control and for which Sweden Drive is not responsible under applicable law.

2. Depending on the circumstances, force majeure may include events such as fire, natural disasters, war, government measures, serious disruption affecting carriers or suppliers, and major failures of energy or communication networks.

3. This Article does not limit any mandatory statutory rights of the consumer.

Article 19 – Liability

1. Sweden Drive is liable for loss or damage to the extent that such liability arises under applicable law or the agreement.

2. Nothing in these General Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.

3. The consumer remains responsible for using products normally, carefully and in accordance with the applicable instructions.

Article 20 – Applicable law and disputes

1. Agreements between Sweden Drive and consumers are governed by Dutch law.

2. If a consumer has their habitual residence in another country, this choice of Dutch law does not deprive that consumer of the protection afforded by mandatory provisions of the law that would apply in the absence of this choice of law.

3. Nothing in these General Terms and Conditions limits any rights regarding jurisdiction or dispute resolution that a consumer has under mandatory national or European Union law.

4. Sweden Drive and the consumer will preferably first attempt to resolve any dispute through mutual consultation.

5. If an amicable solution cannot be reached, a dispute may be submitted to a court having jurisdiction under the applicable rules.

Article 21 – Changes and final provisions

1. Sweden Drive may amend these General Terms and Conditions from time to time, for example as a result of changes in applicable laws, regulations or Sweden Drive's services.

2. An order will in principle be governed by the version of the General Terms and Conditions that was made available to the consumer at the time the agreement was concluded.

3. If any provision of these General Terms and Conditions is wholly or partly invalid, void, voidable or otherwise unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These General Terms and Conditions were last updated on 10 September 2026.