Warranty

At Sweden Drive, we believe it is important that you can rely on the products you order from us. If there is an unexpected problem with a product, please contact us. Below you can find more information about the legal guarantee, manufacturer's warranty and how to submit a warranty claim.

Legal guarantee

As a consumer, you are entitled to a legal guarantee when purchasing a product. This means that the product must meet what you can reasonably expect from it. In the Netherlands, there is no fixed statutory guarantee period. How long you may reasonably expect a product to function properly depends, among other things, on the type of product, its price, its characteristics and normal use.

As the seller, Sweden Drive is responsible for the legal guarantee. If a product does not meet what you can reasonably expect from it, we will provide an appropriate solution in accordance with the applicable legal requirements.

More information about your rights can be found in the official EU notice on the legal guarantee below.

Manufacturer's warranty

Many products also come with a manufacturer's warranty. This is an additional warranty provided by the manufacturer and does not affect your statutory rights against Sweden Drive. The duration and conditions of the manufacturer's warranty may vary depending on the product.

The manufacturer's warranty generally covers product and manufacturing defects. Normal wear and tear, external damage and defects caused by incorrect or improper use are generally not covered.

Submit a warranty claim

Do you have a problem with a product ordered from Sweden Drive? Please contact us at info@swedendrive.com. We will assess your warranty claim and inform you about the next steps.

Please include the following information in your email where possible:

• Your name
• Your address details
• Your telephone number
• Your order number
• A short and clear description of the problem
• If possible, photos clearly showing the problem

After receiving your claim, we will assess the problem and contact you regarding the appropriate next steps.